Whitco best for customer service – official

Whitco’s work has been recognised with a national award for outstanding customer service.

Our work for Oxfordshire County Council, stepping in to pick up the pieces after the collapse of Carillion, won the national award for outstanding customer service from ceda, the catering equipment distributors’ association.

The Whitco team stepped in at short notice when the Carillion the giant construction, services and facilities management company went bust owing £1.8 billion. Like many other councils, Oxfordshire County Council outsourced services to Carillion and when the crash came it was left with little information, no handover and unfinished construction projects at school catering facilities in the county.

Thanks to a great team effort, contracts were completed, and the county’s schoolchildren and school staff were kept well fed. You can read the full story of our work for Oxfordshire County Council, by clicking here.

Tony Butler, Whitco’s MD, said: “The collapse of Carillion was the second biggest bankruptcy in British history. The human cost was equally serious, and we were proud and pleased to go the extra mile and to work with a valuable customer to minimise the impact as much as possible.”

The ceda award recognised the work done by the Whitco team in partnership with staff at the council, and the benefits of their projects to repair the damage caused by the financial problems at Carillion.

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