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Online Store Terms and Conditions

In this Agreement, the “Customer” means any person who places an Order with WhitCo Catering & Baking Equipment Ltd trading as “Wilmax England” (either as a private consumer or as or on behalf of a business);

The “Goods” means any items sold or supplied by “Wilmax England” under an Order;

“Wilmax England” means “Wilmax England”, a company incorporated in England with company number 3120033 and a registered address at 14 Cottingham Way, Thrapston, Kettering NN14 4PL  United Kingdom;

“Order” means any request or order (via phone, web order (excluding Ebay or Amazon) or mail order) to purchase the Goods, and;

The “Parties” refers to the Customer and “Wilmax England”


1.1 This Agreement is the only form of contract between the Parties and any Customer terms and conditions will not apply unless expressly agreed in writing. By submitting an Order, the Customer agrees to apply the terms and conditions of this Agreement in priority over any other agreement between the Parties except previously agreed “Wilmax England” Credit Account terms and conditions which, where conflict arises, take precedence over this Agreement.

1.2 Any Order is subject to acceptance by “Wilmax England”. “Wilmax England” is not obliged to accept any Order or to justify refusal of the same. Receipt of payment for Goods by “Wilmax England” does not in itself constitute acceptance by “Wilmax England” of the Order.

1.3 “Wilmax England” may vary the terms and conditions of this Agreement from time to time by publishing new terms and conditions on the “Wilmax England” website or catalogue.


2.1 Descriptions and specifications for the Goods are set out on the “Wilmax England” website at the time of the Order or the “Wilmax England” catalogue from which the Order is placed provided the catalogue is current at the time of the Order.

2.2 Goods ordered in a specific colour, pattern or design are sold subject to stock availability and “Wilmax England” may substitute the Goods with newer items or items of comparable or better quality, alternative colour, pattern or design with the Customer’s approval.

2.3 If any Goods are unavailable or out of stock then “Wilmax England” may cancel the Order in whole or in part and refund any monies paid or issue a credit note. Alternatively, “Wilmax England” may vary the Order with the Customer’s approval.

2.4 Customers placing Orders for age-restricted goods such as knives confirm that they are over 18 years of age and that delivery will be accepted by a person over 18 years of age.


3.1 The Goods shall be payable at the prices listed on the “Wilmax England” website at the time of the Order. Pricing in the “Wilmax England” catalogue is indicative only. “Wilmax England” reserves the right to update prices at any time. In the event of any conflict between prices for the Goods on the “Wilmax England” website or catalogue, the pricing on the “Wilmax England” website will prevail. A delivery and/or insurance charge may be payable in addition to the price of the Goods. All prices are quoted in British Pound Sterling.

3.2 Unless otherwise stated, all prices quoted exclude Value Added Tax (“VAT”). Any such VAT shall be charged in accordance with the relevant regulations in force at the time of the Order.

3.3 Occasionally an error may cause the price/description published or advertised for Goods to be incorrect, in which case “Wilmax England” shall be under no obligation to honour the incorrect price or Order.

3.4 Payment for Goods and Delivery may be made by any of the options listed on the “Wilmax England” website or catalogue. Cheques and cash usually require a minimum of 6 working days to clear and the Customer account, order or quote number MUST be referenced with payment. “Wilmax England” reserves the right to withhold or refuse further shipments of Goods until all overdue accounts are settled. Any payments returned unpaid by a bank will be subject to an administration fee of £25.00.

3.5 “Wilmax England” reserves the right to charge interest at 8% above the base lending rate of the Bank of England calculated monthly on late or overdue payments by the Customer.

3.6 All Orders may be subject to further credit or security checks.


4.1 Full delivery prices and options are listed on the “Wilmax England” website or catalogue and subject to change from time to time.

4.2 Standard Delivery and Premium Delivery Orders will be sent for ‘next day delivery’ within the UK mainland subject to an Order (with the relevant delivery charge) being accepted by “Wilmax England” before 8.00pm on a working day (a working day is a day other than weekends and bank/public holidays) and provided no additional security checks are required and the Goods are available. If the Order cannot be delivered ‘next day’ then delivery will usually be completed within 5 days.

4.3 Offshore/Remote deliveries will usually be dispatched as soon as possible however the actual delivery time cannot be guaranteed and will vary depending on the delivery location.

4.4 “Wilmax England” will use reasonable endeavours to meet delivery estimates in all cases however “Wilmax England” cannot be held liable for any loss or damage due to delay in delivery.

4.5 Risk in the Goods transfers to the Customer at the time of delivery but title will not pass until payment has been made in full for the Goods in question.

4.6 Goods delivered are used, stored and installed at the Customer’s own risk and “Wilmax England” will not be liable for any damage, loss or disruption caused by the same.


5.1 Subject to the conditions in this Clause 5, Goods sold in the UK mainland may be returned for a refund, exchange or replacement within 30 days provided they are returned unused, in a saleable condition and in their original packaging. Goods that have been opened, marked/soiled, damaged or used will only be entitled to a partial refund (not exceeding 60% of the purchase price) after assessment by “Wilmax England”. Goods deemed non-saleable will not be refunded and will only be returned at the Customer’s cost. Certain Goods cannot be returned for hygiene reasons. Certain Goods such as knives must be returned in adequate postal packaging for health and safety reasons. Certain last-in-line or special-to-order Goods may also be non-returnable and will be flagged accordingly on the “Wilmax England” website or catalogue. The carriage cost of returns may be refunded in whole or in part to the Customer at “Wilmax England’s” discretion.

5.2 Goods are guaranteed against defects in accordance with the terms of the manufacturer’s warranty or for 1 year from delivery unless otherwise stated. Goods reported faulty within the specified warranty period may be repaired, replaced or exchanged at “Wilmax England’s” discretion. Parts and labour under this warranty are guaranteed in the UK mainland only.

5.3 Goods that are missing from delivery or damaged due to delivery must be reported to “Wilmax England” within 24 hours.

5.4 The warranties in this Clause 5 do not apply to any defect in the Goods caused by the fault, negligence or failure of the Customer to use the goods for their normal intended purposes or failure to adhere to manufacturer instructions (including storage, use in incorrect environment, maintenance, de-scaling and cleaning). Certain Goods may be disposed of in accordance with “Wilmax England’s” safety instructions for replacement, exchange or refund with “Wilmax England” prior approval. No Goods will be sold on a ‘sale or return’ basis without prior written approval by “Wilmax England”. “Wilmax England” may in its reasonable discretion invalidate warranties for any Goods that have been or are suspected to have been altered, tampered with, serviced, repaired or attended to without “Wilmax England’s” prior approval.

5.5 Statutory rights for Customers placing Orders as private consumers (as defined by law) are not affected.


6.1 “Wilmax England” reserves the right, by notice to the Customer, to cancel or suspend any Order where payment has not been received in accordance with Clause 3 of this Agreement.

6.2 “Wilmax England” reserves the right to cancel any Order and/or terminate this Agreement if the Customer cannot pay its debts or becomes bankrupt or has a winding-up order made or appoints an Administrator, Liquidator, Receiver or similar is appointed over the whole or a substantial part of the assets and undertaking of the Customer.

6.3 “Wilmax England” reserves the right to suspend or terminate performance of this Agreement where delivery or supply of the Goods and/or performance of this Agreement is affected by reasons out of “Wilmax England’s” reasonable control such as force majeure, act of God, adverse weather and government intervention, sanction or legislation.

6.4 “Wilmax England” reserves the right to cancel any Order where it is reasonably suspected that the Customer is not legally permitted to purchase any Goods specified in the Order (such as solvents and knives).


7.1 The Customer agrees that “Wilmax England” will not be liable for any losses or damage suffered by the Customer including but not limited to damage to neighbouring or connected items or premises, consequential loss, loss of business, business interruption or loss of time due to the use or purchase of the Goods by the Customer. “Wilmax England” will not be liable for any additional damage caused by the Customer’s failure to report a fault or defect in good time or failure to provide reasonable access to the Goods for repairs, service or engineer visits. Nothing in this Agreement shall exclude “Wilmax England’s” statutory liability for injury or death.

7.2 Goods sold are not insured for delivery unless otherwise confirmed by “Wilmax England”.


8.1 Goods sold or supplied by “Wilmax England” may be subject to copyright (whether owned by “Wilmax England” or a third party) and the Customer covenants not to breach, infringe or prejudice any intellectual property and copyright associated with the Goods without approval. The Customer agrees to indemnify and hold “Wilmax England” harmless for any breach of said covenant.

8.2 The Customer’s data protection and privacy rights under this Agreement are set out in “Wilmax England’s” privacy policy (available on the “Wilmax England” website).


9.1 This Agreement is governed by English law and the Parties shall be subject to the exclusive jurisdiction of the English courts.

9.2 Any right or obligation contained in this Agreement shall be distinct and severable and if one or more of the same are declared invalid, illegal, void or unenforceable then the remainder shall continue in force and effect to the fullest extent permissible by law.