Complete care for your commercial kitchen
From urgent breakdowns to planned maintenance, our After Sales team keeps your equipment working and your kitchen serving.
After sales care, built around your kitchen
Call an Engineer
Report a fault and our team will arrange the right response.
Request service →Planned Preventative Maintenance
Scheduled servicing to keep equipment efficient and reliable.
Service Contracts
Tailored cover that gives you predictable support and peace of mind.
Warranty Support
Help with warranty claims on equipment supplied by WhitCo.
Keeping your kitchen running
When equipment downtime occurs, WhitCo's dedicated After Sales Service team is here to help. Complete the service request form below and one of our engineers or service coordinators will contact you as quickly as possible.
Whether your equipment was supplied by WhitCo or you require support with an existing commercial kitchen installation, our experienced team will assess the issue and arrange the appropriate response.
Service response priorities
Critical breakdown
Urgent issue
Routine service request
From fault report to engineer response
Submit your request
Complete the online form with your site, equipment and fault details. Photos help us assess the issue faster.
We assess and prioritise
Our service team reviews your request and confirms the right priority level for the situation.
We contact you
An engineer or service coordinator will get in touch within the target response time for your priority.
Response arranged
We arrange the appropriate response so you can get your kitchen back to serving.
service excellence
Your kitchen is back in safe hands.
WhitCo After Sales Service is powered by a culture of care, collaboration and continuous improvement. It is not just about fixing equipment, it is about doing things right, every time, so your team can get back to serving.
- Clear priority levels with defined target response times
- Support for WhitCo supplied equipment and existing installations
- A dedicated After Sales Service team from first report to response
Support from the team that knows commercial kitchens
Award-winning commercial kitchen and bakery specialists, with service and maintenance backed by the people who design, supply and install.
30 years of experience
Three decades of customer service excellence across commercial kitchens and bakeries.
UK-wide support
Service, maintenance and after-sales support for sites throughout the UK.
Supplied by WhitCo or not
We support equipment we supplied and existing commercial kitchen installations.
Clear response targets
Three priority levels with defined target response times, so you know what to expect.
Online service request form
Tell us about the fault and the site. The more detail you give us, the faster we can send the right engineer.
On submission an automated email confirmation is sent to you and your request is delivered directly to our service team at service@whitcoltd.com.
Frequently asked questions
Can you help with equipment that was not supplied by WhitCo?
Yes. Whether your equipment was supplied by WhitCo or you need support with an existing commercial kitchen installation, our team will assess the issue and arrange the appropriate response.
What information should I have ready?
It helps to have the equipment manufacturer, model and serial number, where it is located on site, your site access details and a clear description of the fault. Up to three photos can be attached to the form.
How quickly will someone respond?
Target response times depend on the priority you select: 24 hours for a critical breakdown, 48 hours for an urgent issue and 72 hours for a routine service request.
Which priority level should I choose?
Choose Priority 1 if your equipment is down or there is a critical operational impact, Priority 2 for reduced functionality or an operational concern, and Priority 3 for a non-critical fault or routine request.
What if my equipment is still under warranty?
Let us know on the form whether the equipment is within its warranty period, or select "Unsure". Our team will take this into account when arranging the response.
Will I get a confirmation?
Yes. As soon as you submit the form, an automated confirmation email is sent to the address you provided and your request is delivered directly to our service team.
WhitCo Catering & Bakery Equipment Ltd
Award-winning commercial kitchen and bakery specialists
Providing project management, installation, service, maintenance and after-sales support throughout the UK.